Today’s consumer is savvier than ever, doing research on your company and products, reading reviews, and making a purchasing decision with the touch of a finger. We help you create mobile and web experiences for your sales team and reach your customers with the right message, at the right time, and in the right place. We help you achieve digital transformation with solutions that improve efficiency, track inventory, connect with financial institutions, and integrate mobile communications
Improved Customer Experience – Where the Rubber Meets the Road
by Sharon Suchoval on March 17th, 2016 | 1 minute read
One of the nation’s largest marketer of tires for auto replacements, required a secure, scalable and flexible user friendly point-of-sale application.
Perficient partnered with them to implement a new system for sales associates, which provides a faster way to access enterprise data and ultimately provide better customer service.
In order to accommodate increasing workloads, the SOA-based solution was built using WebSphere Message Broker, MQ, eXtreme Scale and DataPower. After the implementation, our client saw a 15% increase in retail sales due to an enhanced customer experience. The development of a smarter supply network also improves interactions with supplier and manufacturers.